FAQ

We specialize in high-quality outdoor gear including binoculars for wildlife observation, complete camping kitchen setups, efficient camping stoves, durable cookware, and comfortable outdoor furniture. Our products are selected for adventurers who value reliability in the wilderness.

Our camping stoves and cookware are designed to perform in various conditions, while our furniture is built to withstand typical outdoor use. For extreme conditions, we recommend checking individual product specifications or contacting our team for advice.

You can create an account during checkout by selecting “Create an Account” option. This will allow you to track orders, save your preferences, and make future purchases easier.

Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password shortly.

We accept all major payment options: Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.

Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full payment details on our servers.

We offer two shipping methods:
1. Standard Shipping (£12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 business days after dispatch.
2. Free Shipping: For orders over £50, processed in 1-2 business days, delivered via EMS in 15-25 business days after dispatch.

Yes! We proudly ship worldwide, excluding select remote areas in Asia and other regions. Delivery times vary by location.

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey from our Westgate warehouse to your destination.

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, simply contact our customer service team at [email protected] to initiate your return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Our Bradford-based camping enthusiasts are happy to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.

Our headquarters is located at 6 Westgate, Bradford, GB BD1A 8AS. While we don’t have a retail storefront, you’re welcome to contact us if you need to arrange a pickup.