Term and Conditions

Welcome to Prim Camping Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium outdoor equipment. By accessing our site and making purchases, you agree to these terms in full.

1. About Us

Prim Camping Shop is a UK-based retailer specialising in high-quality camping and outdoor equipment, including binoculars, camping kitchens, stoves, cookware, and furniture. Our mission is to equip your adventures with durable, reliable gear while providing exceptional customer service.

Company Details:
Prim Camping Shop
6 Westgate, Bradford, GB BD1A 8AS
Email: [email protected]

2. Website Use

2.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

2.2 User Responsibilities

You agree to:

• Provide accurate and complete information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorised access to our systems
• Not interfere with the proper working of our website

2.3 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Prim Camping Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, slight variations may occur, and we reserve the right to correct errors at any time.

3.2 Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

3.3 Product Use

Our camping equipment is designed for outdoor recreational use. Always follow manufacturer instructions for safe operation, particularly with camping stoves and cookware.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honoured at the price stated at time of purchase.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store full payment details on our systems.

4.4 Order Processing

We process orders within 1-2 business days. You will receive tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

We ship worldwide excluding some remote areas and parts of Asia.

5.2 Delivery Times

Delivery times are estimates only. We are not liable for delays caused by shipping carriers or customs procedures.

5.3 Failed Delivery

If delivery fails due to incorrect address or recipient unavailability, additional shipping fees may apply for redelivery.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receipt for unused items in original packaging with all tags and accessories. For hygiene reasons, camping stoves and cookware must be in pristine, unopened condition.

6.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for return authorization
3. Package item securely in original packaging
4. Ship to: Prim Camping Shop Returns, 6 Westgate, Bradford, GB BD1A 8AS

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable unless we made an error.

6.4 Exchanges

For exchanges, clearly specify the replacement item in your return request. Price differences will be adjusted accordingly.

6.5 Damaged or Defective Items

Contact us immediately if you receive a damaged or defective item. We will arrange a replacement or refund and cover return shipping costs.

7. Liability and Disclaimers

7.1 Product Liability

While we ensure our products meet high quality standards, we are not liable for:

• Improper use of products
• Normal wear and tear
• Modifications made to products

7.2 Website Availability

We strive to maintain continuous website availability but are not liable for temporary downtime due to maintenance or technical issues beyond our control.

7.3 Limitation of Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the item in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.